Privacy Policy

At Fondsworth, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Sales & Revenue Operations Assistant service.

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, password
• Billing Information: Payment details processed securely through Stripe
• Usage Data: How you interact with our service, features used, and session duration

1.2 HubSpot Integration Data

When you connect your HubSpot account, we may access:

• Contact information and records
• Deal and pipeline data
• User permissions and settings
• Custom properties and field configurations

1.3 AI Training Data

You may choose to provide:

• Sales playbooks and process documentation
• Company-specific procedures and guidelines
• Custom instructions for the AI assistant
• Conversation history with the AI assistant

1.4 Technical Information

• IP address and browser information
• Device type and operating system
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

2.1 Service Provision

• Provide and maintain the AI assistant service
• Process your transactions and manage subscriptions
• Customize the AI responses based on your company data
• Integrate with your HubSpot portal

2.2 Communication

• Send service-related notifications and updates
• Respond to your support requests
• Provide customer service and technical support

2.3 Improvement and Analytics

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Ensure service security and prevent fraud

3. AI and Data Processing

3.1 OpenAI Integration

Our AI assistant is powered by OpenAI's technology. When you interact with the assistant:

• Your queries and our responses may be processed by OpenAI's systems
• We implement data minimization practices
• No personal customer data is used to train OpenAI's general models
• Conversations are stored securely for service improvement

3.2 Data Retention

• Account data: Retained while your account is active and for 30 days after deletion
• Conversation history: Retained for up to 2 years for Premium subscribers
• Training documents: Retained while your account is active
• Billing records: Retained as required by law (typically 7 years)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with:

• HubSpot: For integration and authentication purposes
• Stripe: For payment processing
• OpenAI: For AI assistant functionality
• SendGrid: For email communications
• Hosting providers: For service infrastructure

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Secure cloud infrastructure with reputable providers

6. Your Rights and Choices

6.1 Access and Control

• Access your personal information through your account settings
• Update or correct your information
• Download your data
• Delete your account and associated data

6.2 Communication Preferences

• Opt out of marketing communications
• Manage notification preferences
• Update your email preferences

6.3 Data Portability

You can request a copy of your data in a machine-readable format.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login preferences
• Analyze site usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

8. International Data Transfers

Your information may be processed and stored in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing in-app notifications

11. Contact Information